Help and Support

It takes just 3 quick steps to make the course available:

1. Sign up as a user.
2. Find the course you want
3. Pay with a card.

The course will then be available on My Page, and once you’ve passed the course, you’ll find your certificate there as well.

1. Click the "Log In" field at the top right of the top menu bar
2. Click on “Forgot Password”
3. Enter your username or email address
4. Click “Reset Password”
5. We’ll automatically send you a link via email. Click the link to create a new password.

Yes, most of our courses can now be taken on a tablet. We've created all of our courses in video format so that they can be viewed in all modern web browsers on computers, tablets, and smartphones.

All of our courses are tablet-friendly.

The e-learning courses require:

• A stable Internet connection.
• A web browser that supports HTML video.
• The network on which the course is running must allow communication with our multimedia server.
• Citrix or similar systems may impair the course experience.

We have found that some issues with running the courses can be resolved by using the Google Chrome browser. Google

We have found that some issues with running the course can be resolved by using the Google Chrome browser. Google Chrome can be downloaded here: https://www.google.com/chrome/

If your company has an agreement with Trainor, please contact your company's Trainor administrator so they can create a user account for you.

If not, you can register yourself as a private user.

1. Click the “Log In” field at the top right of the top menu bar
2. Click “Register as a new individual user”
3. Fill out the form and click “Register”
4. Log in, and you’re all set

You can find old course certificates on My Page.

1. Log in and go to My Page.
2. Look for the card titled "Completed Courses."
3. If you have multiple course certificates, you’ll find them under “View Course History.”
4. Here you can print the certificates for the most recent courses you have passed.
5. Select language
6. Select format
7. Click to download course certificates

1. Click the "Log In" field at the top right of the top menu bar
2. Click "Register a New Company"
3. Fill out the form
4. Click "Submit Information"

1. Log in as an administrator
2. Go to “My Company”
3. Under the “Users” column, you’ll find “Register a new user”
4. Fill in the required fields
5. If the user is to have administrator rights or receive notifications, you must click the red link
6. Click “Create User.”

You can pay either by credit card or by invoice. The option to pay by invoice is available upon agreement with Trainor. Once an agreement has been reached, the “invoice” option will appear in the online store.

1. Log in
2. Click “Courses” in the top menu bar
3. Select the course you want. For some courses, you’ll need to select a language and industry.
4. Click on “Buy.” If you don’t want to add any other courses, proceed to the shopping cart.
5. If you’re authorized to make purchases on behalf of others, you can add them here.
6. Click “Proceed to Checkout”
7. Select a payment method
8. Enter a reference if applicable
9. Click “Confirm Order”

Depending on their permissions, an administrator can:

• Register, modify, and delete users
• Organize users into operational units
• Assign courses to their own employees
• Access participant reports that provide useful print functions and an overview of users’ course status
• Receive a notification when an e-learning course has been completed
• Receive notifications when it’s time to update employees’ skills in specific subject areas (applies to e-learning courses)
• Print course certificates
• View a history of previous orders
• Delegate administrator rights within the company